Return & Refund Policy

📜 Return Policy

At SkyMaxx.Co.IN, we aim to provide a seamless and hassle-free shopping experience. Here's our clear and customer-friendly return policy designed specifically for our Indian customers.

🕒 10-Day Return Policy

You have 10 days from the date of receiving your order to request a return. Items must be unopened, unused, and undamaged, and returned in original packaging with all tags and labels intact.

🚚 Returns, Exchanges & Cancellations

  • International Orders: Not eligible for return.
  • Domestic Orders (India): Returns accepted for eligible items under our return criteria.
  • Cancellations: Not permitted after shipment.

If your order arrives damaged or defective, or if you're unhappy with it, please contact us right away. We handle such situations on a case-by-case basis and are committed to resolving them quickly.

📦 Damaged or Defective Items

If your product arrives damaged or defective, we will work to resolve the issue and offer a replacement or refund as needed.

💸 Return Shipping Responsibility

  • Our fault: We cover full return shipping costs.
  • Customer error: Return shipping and loss in value are customer’s responsibility.

✅ Return Eligibility Checklist

  • Item is unused, unworn, and in original condition.
  • All original packaging, tags, and labels are intact.
  • Receipt or proof of purchase is provided.

📧 How to Initiate a Return

To begin the return process, contact us through:

Note: Returns may be sent to either a domestic or international location depending on the item.

⚠️ Damages & Issues

Inspect your order upon delivery and notify us within 5 hours if there are any issues. Send photos to support@skymaxx.co.in for quick resolution.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Perishable items (food, supplements, coffee)
  • Personal care items (cosmetics)
  • Clothing or artwork
  • Gift cards

If you have concerns about these items, feel free to contact us for assistance.

🔄 Exchanges

To exchange an item, return the original product (if eligible). After approval, place a new order to speed up delivery.

💰 Refunds

Once your return is received and inspected, we’ll notify you of the approval. Approved refunds will be processed within 10 business days to your original payment method.

If more than 10 business days have passed since approval, contact us via our Contact Page or email.

📸 Instant Resolutions (No Return Required)

We provide immediate resolution for the following cases with clear proof via photos:

  • Damaged Product – Refund or Replacement
  • Wrong Product Sent – Refund or Replacement
  • Not as Described – Refund or Replacement
  • Wrong Quantity – Refund or Replacement

📍 Delivery Exceptions

For economy shipping, packages may be left unattended. Please inspect them within 5 hours of delivery and report any issues.

📞 Contact Us

For any questions or support, email us at support@skymaxx.co.in or use our Contact Page.

Note: This policy applies to customers in India shopping on SkyMaxx.Co.IN. International buyers may be subject to additional terms per local laws.